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▀▀▀▀ █▀▀▀ [sQz!]█▀▀▀
B E Y O N D E X P E C T A T I O N S
╓────────────────────────────────────────────────────────────╖
┌────────────────────────────────────────────────────────────────────────────┐
│ Cerberus HelpDesk v2.6.1 with Email Parser v2.592 (c) Webgroup Media LLC. │
└────────────────────────────────────────────────────────────────────────────┘
║ Supplier....: SHOCK TEAM │ Release Date.: 10/17/05 ║
║ Packager....: SHOCK TEAM │ Release Type.: Helpdesk ║
║ Cracker.....: SHOCK TEAM │ Disk(s)......: 6 x 1.44 ║
║ Protection..: License Key │ Rating.......: [■■■■■■■■--][o8/10] ║
┌────────────────────────────────────────────────────────────────────────────┐
│ Minimum Requirements: PII+ - WIN/LNX/SOS/FBSD/OBSD - 32MB RAM - 30MB HD │
└────────────────────────────────────────────────────────────────────────────┘
║ Release Notes: ║
║ ║
║ Customizable Ticket Views ║
║ Teach Cerberus exactly what information you want and how you want ║
║ it displayed. Your agents can choose their own important columns, ║
║ custom data, queues, ticket statuses and more! Customized ticket ║
║ views are saved for later reuse. ║
║ ║
║ Adaptive Anti-Spam Features ║
║ Cerberus includes a highly adaptive and trainable Bayesian spam ║
║ filter, which gives a probability rating on whether or not a given ║
║ message is spam. A group of "interesting" words are sampled based ║
║ on their deviation from uninteresting words found in your e-mail, ║
║ by being either extremely innocent (e.g., your company name) or ║
║ extremely spammy (e.g., viagra). ║
║ ║
║ Custom Field Groups ║
║ Create groups of custom fields specific to your company and ║
║ industry. Track groups of custom information by binding it to ║
║ specific customers and their tickets. ║
║ ║
║ Reporting System ║
║ Several powerful reports are included! Track agent performance, ║
║ average response times, total handle times, assignments, logins, ║
║ group and queue summaries, service levels, and much more! New ║
║ reports are being added constantly. ║
║ ║
║ E-mail Templates ║
║ Automatically merge custom data about your users into e-mail ║
║ templates and canned text. Quickly respond to common questions ║
║ and issues while maintaining a personal touch. ║
║ ║
║ Integrated Knowledgebase ║
║ An integrated knowledgebase provides solutions to previously ║
║ addressed issues, giving relevant answers to your company's ║
║ agents. ║
║ ║
║ Ticket ID Masking ║
║ Keep your e-mail loads private by masking with randomized, ║
║ unique ticket IDs. ║
║ ║
──────────────────────────────────────────────────────────────────────────
║ Install Notes: ║
║ ║
║ Unzip, unrar, and install. Refer to docs and use the license key ║
║ provided in CRACK.ZIP to license the software. Windows, Linux, ║
║ SunOS, FreeBSD, and OpenBSD support are included. ║
║ ║
║ -- sHOCK 2005 ║
┌────────────────────────────────────────────────────────────────────────────┐
└────────────────────────────────────────────────────────────────────────────┘
╙────────────────────────────────────────────────────────────╜
░▒▓██████████████████████████████████████████████▓▒░
╓────────────────────────────────────────────────────────────╖
┌──────────────────────────────────────────────────────────────────────────┐
└──+ Group News +──────────────────────────────────────────────────────────┘
║ ║
║ - Under raven skies... ║
║ ║
║ - We fully support the right of consumers to make informed ║
║ decisions when purchasing software, and the ability to make ║
║ legitimate copies (fair use) of legally purchased products, ║
║ regardless of restrictive copyright protection. This software is ║
║ provided for evaluation, archival, and back-up purposes only. ║
║ If you are not legally entitled to possess this product, you ║
║ should purchase it. SHOCK is a non-profit organization and does ║
║ not condone the selling of any of our releases or the ║
║ distribution of any unlicensed software for commercial gain. ║
║ ║
║ - SHOCK is now a CLOSED GROUP. We are not accepting members of ║
║ ANY TYPE, nor are we responding to ANY communication sent to us. ║
║ ║
┌──────────────────────────────────────────────────────────────────────────┐
└──────────────────────────────────────────────────────────────────────────┘
╙────────────────────────────────────────────────────────────╜
░▒▓██████████████████████████████████████████████▓▒░
╓────────────────────────────────────────────────────────────╖
┌──────────────────────────────────────────────────────────────────────────┐
└─────────────────────+O+ SHOCK Members & Couriers +O+─────────────────────┘
║ ║
║ ║
║ ... WE ARE AMONG YOU ... ║
║ ║
║ ║
║ ║
┌──────────────────────────────────────────────────────────────────────────┐
└──────────────────────────────────────────────────────────────────────────┘
╙────────────────────────────────────────────────────────────╜
░▒▓██████████████████████████████████████████████▓▒░
╓────────────────────────────────────────────────────────────╖
┌──────────────────────────────────────────────────────────────────────────┐
└──+ Contact Info +────────────────────────────────────────────────────────┘
║ ║
║ All avenues of communication are closed until further notice. ║
║ ║
║ SHOCK Greets: DRINK OR DIE - PIRATES WITH ATTITUDES - FASTLANE ║
║ FAIRLIGHT - EMPIRE - HYBRID - SCUM - TRINITY - SIEGE ║
║ THE CORPORATION - THE DREAM TEAM - MORTALITY - SWAT ║
║ THE HUMBLE GUYS - THE FIRM - EVERLAST - TDU-JAM! ║
║ ║
┌──────────────────────────────────────────────────────────────────────────┐
└──────────────────────────────────────────────────────────────────────────┘
╙───────────────[ Last Updated On: 01/05/05 ]───────────────╜