LiB's keygen for SkillSoft Support Center Services
LiB.nfo
┌█ SkillSoft.Support.Center.Services-LiB █┐
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┌──────────────────────┐ ▓▒░ Release Information ░▒▓ ┌──────────────────────┐
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├───────────────────────────────────────────────────────────────────────────┤
│ TITLE : Support Center Services │
├───────────────────────────────────────────────────────────────────────────┤
│ AUTHOR : Skillsoft │
├───────────────────────────────────────────────────────────────────────────┤
│ PUBLISHER : Skillsoft │
├───────────────────────────────────┬───────────────────────────────────────┤
│ ISBN : 0000000000 │ MAKER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ PAGES : 00 Pages │ PACKAGER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ EDITION : 00 │ SUPPLIER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ LANGUAGE : ENGLISH │ FORMAT : ZIP │
├───────────────────────────────────┼───────────────────────────────────────┤
│ RELEASE : 01-13-09 │ SIZE : 25.63 MB │
└═══════════════════════════════════╧═══════════════════════════════════════┘
┌────────────────────────┐ ▓▒░ Release Notes ░▒▓ ┌──────────────────────────┐
│ └───────────────────────┘ │
│ │
│ [Product Information] │
│ │
│ Overview/Description │
│ This course is intended to instruct the learner in the basic levels │
│ of service commitments and attitude. Best practices, personal │
│ accountability, enhancing the image of the organization, and the work │
│ environment are covered. │
│ │
│ Target Audience │
│ Individuals interested in the Customer Support Specialist (CSS) │
│ certification │
│ │
│ Expected Duration (hours) │
│ 3.0 │
│ │
│ Lesson Objectives │
│ │
│ Support Center Services │
│ # recognize the characteristics of good customer support │
│ # recognize the importance of an ethical approach to customer support │
│ # match customer support best practices to examples │
│ # identify what role managers play in encouraging Customer Support │
│ Specialists to follow best practice guidelines │
│ # identify company actions/policies that represent a commitment to a │
│ high level of customer support in a given scenario │
│ # apply methods of ensuring Customer Support Specialists take │
│ personal responsibility │
│ # recognize how commitment to customers is demonstrated in given │
│ scenarios │
│ # recognize how to protect the good image of the organization while │
│ supporting customers │
│ # recognize the benefits of delivering customer support with an │
│ excellent service attitude │
│ # recognize examples of customer support provided with an excellent │
│ service attitude │
│ # identify personal methods of projecting an excellent service │
│ attitude │
│ # identify the factors involved in creating an effective customer │
│ support work environment │
│ # create a collaborative and supportive work environment in a given │
│ scenario │
│ # identify employee programs that help create a supportive work │
│ environment │
│ # identify the benefits of a collaborative and supportive work │
│ environment │
│ # identify the benefits of providing Customer Support Specialists │
│ with shared workspaces │
│ # identify the problems associated with shared workspaces │
│ # identify the advantages of private workspaces │
│ │
│ [Install Information] │
│ │
│ Unpack it ! │
│ Enjoy this fine release from TEAM LiB ~_* │
│ │
│ [For more information] │
│ │
│ http://www.skillsoft.com/catalog/ │
│ detail.asp?CourseCode=cust_01_a02_bs_enus │
│ │
└═══════════════════════════════════════════════════════════════════════════┘
┌─────────────────────┐ ▓▒░ TEAM LiB AGREEMENTS ░▒▓ ┌───────────────────────┐
│ └─────────────────────────────┘ │
│ │
│ Attention: Please read these terms carefully before using our │
│ release. Using our release indicates that you have read and accepted │
│ these agreements. If you do not agree to accept these terms, do not │
│ use our release or infomation from it. We may change the terms of │
│ this Agreement at any time. │
│ │
│ YOU MAY USE OUR RELEASE FOR EVALUATION PRUPOSES ONLY. WE WILL NOT BE │
│ HELD RESPONSIBLE FOR OUR RELEASE. IF YOU LIKE THIS BOOKWARE, YOU'RE │
│ STRONGLY ADVISED TO BUY IT. BOOKWARE PUBLISHER AND AUTHOR NEED │
│ QUALITY PRODUCTS. YOU MAY NOT USE OUR RELEASE TO MAKE MONEY OR USE IT │
│ SUPPORT FOR COMMERCIAL PURPOSE. │
│ │
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