keygen for SkillSoft Establishing Team and Customer Relationships by LiB
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┌█ SkillSoft.Establishing.Team.and.Customer.Relationships-LiB █┐
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┌──────────────────────┐ ▓▒░ Release Information ░▒▓ ┌──────────────────────┐
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├───────────────────────────────────────────────────────────────────────────┤
│ TITLE : Establishing Team and Customer Relationships │
├───────────────────────────────────────────────────────────────────────────┤
│ AUTHOR : SkillSoft │
├───────────────────────────────────────────────────────────────────────────┤
│ PUBLISHER : SkillSoft │
├───────────────────────────────────┬───────────────────────────────────────┤
│ ISBN : 0000000 │ MAKER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ PAGES : N/A Pages │ PACKAGER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ EDITION : N/A │ SUPPLIER : TEAM LiB │
├───────────────────────────────────┼───────────────────────────────────────┤
│ LANGUAGE : ENGLISH │ FORMAT : ZIP │
├───────────────────────────────────┼───────────────────────────────────────┤
│ RELEASE : 03-03-09 │ SIZE : 16.52 MB │
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┌────────────────────────┐ ▓▒░ Release Notes ░▒▓ ┌──────────────────────────┐
│ └───────────────────────┘ │
│ │
│ [Product Information] │
│ │
│ Overview/Description │
│ This course will familiarize the learner with the underlying benefits │
│ and skills needed to establish team and customer relationships. │
│ Teamwork is a critical component of a Support Center. This course │
│ looks at the individual responsibilities of each team member, as well │
│ as the team as a whole. It also addresses the role of strong │
│ leadership in building and maintaining successful teams. In a │
│ Customer Support Center, customer relationships are everything - and │
│ communication is king! Many customer problems are caused by │
│ communication breakdowns. This course explores how to avoid │
│ communication breakdowns by involving customers in problem solving, │
│ and being able to communicate effectively in the global community, │
│ where cross-cultural issues abound. │
│ │
│ Target Audience │
│ Individuals interested in the Customer Support Specialist (CSS) │
│ certification │
│ │
│ Expected Duration (hours) │
│ 2.0 │
│ │
│ Lesson Objectives │
│ │
│ Establishing Team and Customer Relationships │
│ # recognize the benefits of teamwork in a Customer Support Center │
│ # match actions that will promote teamwork in a Customer Support │
│ Center to examples of each │
│ # determine the obstacles to a team's success in a given scenario and │
│ recommend actions for improvement │
│ # recognize examples of the strategies a strong team leader can use │
│ to develop an effective team │
│ # recognize the benefits of being able to relate to customers │
│ # recognize examples of techniques for establishing effective │
│ customer relationships │
│ # in a given scenario, encourage customer involvement in problem │
│ solving │
│ # identify the techniques used to involve customers in solving │
│ problems │
│ # match the methods used for effective cross-cultural communication │
│ to examples │
│ │
│ [Install Information] │
│ │
│ Unpack it ! │
│ Enjoy this fine release from TEAM LiB ~_* │
│ │
│ [For more information] │
│ │
│ http://www.skillsoft.com/Catalog/detail.asp? │
│ CourseCode=cust_01_a03_bs_enus │
│ │
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┌─────────────────────┐ ▓▒░ TEAM LiB AGREEMENTS ░▒▓ ┌───────────────────────┐
│ └─────────────────────────────┘ │
│ │
│ Attention: Please read these terms carefully before using our │
│ release. Using our release indicates that you have read and accepted │
│ these agreements. If you do not agree to accept these terms, do not │
│ use our release or infomation from it. We may change the terms of │
│ this Agreement at any time. │
│ │
│ YOU MAY USE OUR RELEASE FOR EVALUATION PRUPOSES ONLY. WE WILL NOT BE │
│ HELD RESPONSIBLE FOR OUR RELEASE. IF YOU LIKE THIS BOOKWARE, YOU'RE │
│ STRONGLY ADVISED TO BUY IT. BOOKWARE PUBLISHER AND AUTHOR NEED │
│ QUALITY PRODUCTS. YOU MAY NOT USE OUR RELEASE TO MAKE MONEY OR USE IT │
│ SUPPORT FOR COMMERCIAL PURPOSE. │
│ │
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